How can we help?
Find answers about your account, connections, Premium, safety, and Gospel Love.
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How do I create a Gospel Love account?
Download Gospel Love from Google Play or the App Store, open the app, and follow the registration steps. Use accurate information and an email address you can access.Download Gospel Love
How do I recover my password?
On the welcome screen, select “Sign in with email,” enter the same email used for registration, and tap “Recover password.” Open the Gospel Love email and use its link to create a new password. If you registered with Google, Facebook, or Apple, use the same sign-in method again.
I did not receive the password recovery email. What should I do?
Confirm that you entered the exact email used for registration and check Spam, Junk, and Promotions. If it still does not arrive, contact support with your full name, date of birth, and city.
How do I change my name?
Name changes must be requested from support. Include your registered email and the correct name. Only your first name is shown to other Gospel Love members.
How do I correct my date of birth?
Contact support with your registered email and the correct date of birth so the team can review the request.
My profile was blocked. What should I do?
Some blocks may occur after reports or during photo validation. If you believe there was a mistake, contact support with your registered email and request a review. A review does not guarantee restoration.
How do I delete my account and data?
In the app, open Options, then Settings, and find the account deletion option near the bottom. You can also visit the Account and Data Deletion page for full instructions.View deletion instructions
Does deleting my account cancel Premium?
No. Deleting your account or uninstalling the app does not automatically cancel an active subscription. Cancel renewal in Google Play or the App Store first.
How do I add photos to my profile?
Open My Profile from the bottom menu and tap Edit. Tap the “+” button to choose a photo from your camera or gallery. When finished, tap Done to save your changes.
How do I remove a photo from my profile?
Open My Profile, tap Edit, and use the “X” button on the photo you want to remove. Then tap Done. A profile must keep at least one photo, so you cannot remove the only existing photo.
What types of photos are not allowed?
Do not post nudity, sexual content, violence, offensive material, or images that violate the community rules. Profile photos must also belong to the user. Inappropriate content may be removed and may lead to account restrictions.View safety guidance
How can I improve my profile and visibility?
Complete your information carefully, use more than one clear, high-quality photo, and open the app regularly. A complete and accurate profile helps people understand your faith, values, and the relationship you are looking for.
How do I change my location?
Location is normally obtained through your phone GPS. Premium members may have the option to select another location in their profile data settings. Availability and option names may vary by app version.Explore Gospel Love Premium
Do filters prevent other people from seeing my profile?
No. Filters mainly determine which profiles are shown to you; they do not automatically restrict which members can see your profile.
What does a match mean in Gospel Love?
A match happens when you like someone and they also like you. After the match, chat becomes available so you can get to know each other in Gospel Love.
How do I like someone?
Browse profiles on the main screen and tap the heart-shaped Like button when you are interested in someone. If that person also likes you, a match is created.
How do I start a conversation?
Free Chat becomes available after a match, which means both people have liked each other. Open Contacts from the bottom menu to find your matches and start a conversation.
Do I need Premium to use chat?
No. Premium is not required to use Free Chat. You only need a match between both people.
How can I see who liked me?
While browsing profiles, the app may indicate when someone has already liked you. Premium members can also open Contacts and select “Liked Me” to see the list of people who showed interest.
Can I meet people from the same church or denomination?
Profile faith information and filters can help you discover people with similar backgrounds. Results depend on your preferences, location, and information provided by members.
How do I apply filters to find people?
On the main screen, tap the filter icon in the upper-right corner. You can narrow profiles by preferences such as age, distance, and denomination. Avoid combining overly restrictive criteria.
Why am I seeing only a few profiles?
Overly restrictive filters are a common cause. Review age, distance, and denomination and consider widening them. The number of profiles may also vary by location and local availability.
What is a SuperLike?
A SuperLike is a special way to show interest. It gives your like more visibility and notifies the other person, who can like you, pass, or view your profile.
Can I send more SuperLikes with credits?
Yes. Credits can be used to send additional SuperLikes whether or not you subscribe to Premium. Availability and credit cost are shown in the app.
Is Gospel Love free?
Yes. Gospel Love can be used for free. Optional Premium plans provide additional features.
What are the Gospel Love Premium benefits?
Benefits shown in the app include seeing who liked you, unlimited likes and profile browsing, returning to previous profiles, increased profile exposure, additional privacy options, statistics, and location changes. Check the Premium screen for the currently available features.View Premium benefits
How do I subscribe to Premium?
Premium plans are shown in the app. Review the current benefits, prices, and conditions before completing the purchase through your app store.
How do I cancel Premium?
Cancel through Google Play or App Store subscription settings, depending on where you subscribed. Deleting the app or your Gospel Love account does not cancel the subscription.
Can I keep using Premium after cancellation?
Access normally remains active until the end of the paid billing period. Check your app store subscription screen for the exact end date.
My subscription is active, but Premium benefits do not appear. What should I do?
Confirm in your app store that the subscription is active. Then fully close Gospel Love and open it again. If the benefits remain unavailable, contact support with your registered email and the store receipt or purchase code. Never send complete card details.
My subscription is linked to another account. How can I fix it?
The subscription may be associated with an account you created previously. Sign in with the same email and sign-in method used when you subscribed. If you cannot identify the account, contact support with the subscription code supplied by the store.
I was charged, but my subscription was not found. What should I do?
Confirm in Google Play or the App Store that the purchase was completed and that you are using the same store account. If you were charged and Premium is still unavailable, contact support with your registered email and the store receipt or purchase code.
What are credits and what can I use them for?
Credits are used for special features such as additional SuperLikes and Boost, which temporarily increases profile exposure. Credits can be purchased in the app and are separate from Premium.
I purchased credits, but they did not appear. What should I do?
Fully close and reopen the app. If the balance is still incorrect, confirm that the store completed the purchase and contact support with your registered email and receipt. Never send complete card details.
How do I report a profile or inappropriate behavior?
Open the person’s profile and use the options menu in the upper-right corner. Select Report, choose the most appropriate reason, describe what happened with useful details, and submit the report. In an immediate emergency, contact your local authorities as well.View all safety guidance
How do I report a possible scammer?
Open the profile, select the report option, and choose the reason related to a scam or fraud. Describe the request, contact method, and other relevant details. Do not send money or financial information, and stop the conversation.
What should I do if someone asks for money or personal information?
Do not send money, passwords, verification codes, documents, or bank details. Stop the conversation and report the profile. Be cautious of urgent requests, inconsistent stories, investment promises, and attempts to move immediately to another channel.
I think someone accessed my account. What should I do?
Change your password immediately and never share access or recovery codes. If you cannot sign in or continue seeing unknown activity, contact support with your registered email. Never send your current password.
Can Gospel Love provide another member’s personal information?
No. For privacy and safety reasons, Gospel Love does not provide another member’s private or registration data. Official requests involving authorities, investigations, or legal orders must be sent to support for review.Read the Privacy Policy
How can I meet someone more safely?
Talk in the app until you feel comfortable, consider a video call, meet in a public place, tell someone you trust about your plans, arrange your own transportation, and leave if anything feels wrong.
The app does not open or shows an error. What can I try?
Check your internet connection, fully close Gospel Love, and open it again. Check your app store for an update and restart your device if the issue continues. Avoid uninstalling the app until you are sure you know how to sign back into your account.
The app is slow or does not load profiles. What should I do?
Switch between Wi-Fi and mobile data to test the connection, close other apps, and reopen Gospel Love. If only one screen is affected, tell support which screen it is and what appears there. Restrictive filters may reduce profile results but do not normally cause loading errors.
I cannot send or receive chat messages. What can I try?
Confirm that the conversation belongs to an active match and that your connection works. Fully close and reopen the app and check for an update. If the issue continues, send support a screenshot and identify the affected conversation or screen.
Where can I download or update Gospel Love?
Use only the official Gospel Love pages on Google Play or the App Store. Open the app page in the store; if a newer version is available, the store will display an update button.Go to the download page
Why am I not receiving notifications?
Check that Gospel Love notifications are allowed in your phone settings. Battery-saving, Focus, or Do Not Disturb modes may also prevent alerts. Option names vary by device and system version.
What information should I send support about a technical issue?
Include your registered email, phone model, Android or iOS version, affected screen, error message, and what you were doing when the issue occurred. When possible, attach a screenshot without exposing passwords, bank details, or other sensitive information.
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Describe the issue and include your device model, operating system, affected screen, and any error message.
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